Grow Your Career with Us

Kennel Attendant

Are you interested in veterinary medicine and want to get a feel for what it’s like to work in a hospital? Do you want to provide the very best patient care to all of our adorable dogs and cats and make sure they have the very best home away from home?! Then this position is for you! Our animal care attendants provide for every want and need our furry patients have, making sure they get walked and fed, their kennels are cleaned, they have freshly laundered blankets to snuggle, and they are safe, healthy, and loved while their parents are away. Attention to detail is crucial, as our animal care team records all of the daily habits of each pet that stays with us, and monitors them for any concerning changes or emergency situations that need to be addressed by our treatment team.

If you are interested in veterinary medicine, this position will benefit you, as you will have the opportunity to assist the doctors and technicians in treatment by holding the patient for whatever medical procedure they may require. You will learn proper restraint procedures, how to prevent the spread of contagious illnesses, what signs to watch for that may indicate a pet is in a crisis or needs medical attention, and some basic information about preventative care for cats and dogs.

This is a very physically demanding position that requires a lot of walking, bending, moving, and cleaning! We want to make sure our animals have a clean facility so this position handles laundry, dishes, cleaning bathrooms, floors, and the outside of the building, and emptying garbages in addition to cleaning indoor and outdoor kennels. We want to make sure that anyone in this position can handle working in noisy conditions from time to time and that they are ok lifting and carrying up to 50lb and will be comfortable walking and standing on hard surfaces for the entirety of their shift. The shifts for this position are 5am-1pm and 1pm-9pm and this team does work holidays!

If you join our team, you will be working in a collaborative and supportive environment where everyone wants their team members to succeed! Everyone is fully committed to a respectful environment where team members are treated equally, someone is always there to lend a helping hand, and every animal receives a little extra TLC. If you’d like to join our team, please submit an application and if we feel like you’d be a good fit, we will contact you to schedule an interview!

Job Types: Full-time, Part-time

Pay: $13.00 – $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Pet care: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Customer Service Phone Operator

Midwest Animal Hospital seeks a client service focused individual to join their growing reception team! The primary job for a Phone Operator is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good phone operator is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient. The phone operator must remain professional and courteous to clients while assisting them with all of their needs over the phone. Phone operators answer the phones, differentiate between routine and emergency cases, schedule boarding/grooming appointments, answer basic questions, and communicate between clients and other staff. A phone operator must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations. A phone operator should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The phone operator must know and understand our services and recommendations and be able to clearly communicate these to our clients.

Job Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails.
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
• Know fees for routine services
• Retrieve, update and file patient medical records
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Wear personal protective equipment required for each job duty and keep PPE in good working order. PPE includes goggles or face shields, aprons, gloves and/or other equipment assigned.
• Understand infectious diseases and how to control and prevent their spread

Educational Requirements & Skills Needed

• Educational Requirements:
• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old Skills Needed:
• Ability to read and comprehend instructions
• Effective communication with clients by phone
• Experience in caring for animals
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Midwest Animal Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Midwest Animal Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits Include (but not limited to):

• Comprehensive Health Benefits including Medical, Dental, and Vision
• Short/Long Term Disability
• 401k
• Continuing Education
• Employee Pet Discounts
• To learn more about our hospital, check out our website: www.midwestanimalhospital.com

Job Types: Full-time, Part-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person

Veterinary Assistant

Midwest Animal Hospital is looking for a Veterinary Assistant to educate clients regarding veterinary care procedures and protocols as well as assist veterinarians with patient care and treatment. You’ll play an important role in bringing comfort to our furry patients and clients and ensuring the smooth running of our facility. This role also ensures that complete and accurate care for outpatients is maintained. The veterinary assistant contributes significantly to the client/patient flow throughout the hospital.

Responsibilities

• Greet clients and escort them and their pets into an exam room
• Follow established procedures in order to assist veterinarians with examinations and facilitate the flow of clients and patients through the hospital
• Restrain animals during examinations or vaccinations
• Soothe upset or frightened animals
• Administer medication prescribed by Veterinarians
• Observe animal behavior or health condition and report to the Vet
• Help in cases of emergencies
• Invoice clients in the exam rooms after their visit is completed
• Anticipate and prepare any medications or vaccines the doctor will need to treat the patient
• Review treatment plans with clients
• Ensure all procedures rendered during the visit are documented for proper billing
• Clean and stock exam rooms
• Demonstrate warmth, courtesy, and professionalism in all interactions with clients
• Demonstrate to owners how to properly administer medications at home or perform other home care procedures
• Educate clients regarding preventive medicine, vaccination requirements, the importance of pre-anesthetic/wellness screening, fecals, urinalysis, heartworm checks, FeLV testing, etc.
• Promote the practice’s products, programs, and services by making suggestions to clients about products appropriate for their pet’s condition as well as giving clients handouts and educational materials to take home to further their understanding of veterinary issues

• Keep accurate records and logs

Skills

• Proven experience as a Veterinary Assistant or similar position working with animals
• Animal restraint experience
• Proficiency in veterinary terminology
• High attention to detail

• Experience in a client service role is a plus
• Excellent communication, organization, and time management skills
• Patient and caring personality
• Ability to follow instructions properly
• Comfortable being around animals (cats, dogs, birds, reptiles etc.)
• Ability to meet the physical demands of the job (e.g. lift up to 40 lbs)
• Availability to occasionally work in emergencies
• High school diploma; a certificate from a Veterinary Assistant program is a plus

Job Types: Full-time, Part-time

Pay: $14.00 – $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Veterinary Pharmacy Technician

Midwest Animal Hospital is seeking a Veterinary Pharmacy Technician to join our team in Orland Park, IL!

Are you a kind, detail oriented, people person who loves communicating with clients and giving them and their furry family members excellent service? If so, this is the job for you! We are looking for someone to help our clients feel comfortable and informed during their surgery check ins in the morning by explaining all surgical options available and what the process will be like from start to finish for the pet and themselves. The pharmacy tech will also be providing the clients with estimates and treatment plans and thoroughly explaining the care their pets will be receiving while staying at our hospital. Attention to detail will be paramount in order to accurately invoice each patient’s surgery or treatment plan and create comprehensive and easily understood discharge instructions. This person will also be communicating with clients about their pets’ medications and collaborating with the doctors to process refills when needed. Excellent communication skills are extremely vital for this role, as our pharmacy techs play such an important role in providing updates and information to our pet parents in regards to how their pets are doing while here and also informing pet parents of all services and products offered at our hospital and why they are beneficial to each pet’s health. Each conversation, recommendation, and treatment plan will be entered accurately into each patient’s medical file, so our pharmacy techs also need to be excellent at documentation!

If this position sounds like a perfect fit for you, please apply and we will contact you if we feel like you would be a good match for our team!

Job Description

Pharmacy Technician

POSITION SUMMARY

The primary job for a pharmacy technician is to exceed our client’s expectations with exceptional client and patient care. The technician is the veterinarian’s primary support. The pharmacy tech is the person counted on to handle communicating clearly and effectively with clients about their pets’ surgery, medications, home care, etc. The technician must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and maintain high standards of client and patient care. Technicians need to communicate clearly with the doctors, other hospital personnel and clients to ensure that patients receive the care that they need. Technicians should enjoy working with diverse people and animals and be friendly and flexible in the face of varying expectations from clients and co-workers. A technician’s focus is ever changing according to the priority of the moment. This often requires significant multi-tasking and creative thinking ability. Technicians must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients. It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client service are essential.

Reports to: Head Technician and/or Technician Shift Leader

JOB RESPONSIBILITIES

• Provide compassionate care to all patients
• Greet clients and pets by name
• Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
• Call clients and schedule surgeries for their pets, take their surgery deposit, and answer any questions about their surgical estimate
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
• Perform surgical check ins with clients when they bring their pets in for surgery and educate clients on all surgical options available as well as the process for surgery patients during their stay
• Invoice surgical patient charges based on the items listed that were completed for the patient on the surgery paperwork
• Discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in medically appropriate state
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Know fees for routine services
• Fill prescriptions and provide routine administration instructions to clients
• Keep on top of all refill request messages and refill prescriptions in accordance with the patient’s doctor’s orders
• Maintain clean and neat pharmacy area
• Understand infectious diseases and how to control and prevent their spread
• Communicate with clients in person and on the phone
• Be the point person for the online pharmacy, making sure our clients and staff are aware we have it and how to use it, and for staff – making sure they know how to create proactive prescriptions for patient medication
• Maintain positive and cooperative relationships with other employees
• Attend monthly mandatory staff meetings
• Attend mandatory continuing education seminars
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails.

Educational Requirements:

• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old
• Minimum of 6 months experience in a veterinary hospital

Skills Needed:

• Ability to read and comprehend instructions
• Effective communication with clients in person and by phone
• Experience in caring for animals, proper restraint techniques preferred
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Physical Obligations:

• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods of time
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Store discount
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Veterinary Technician/Nurse

We have welcomed new management! We are thrilled to have a new, certified, team leader for our techs that prioritizes team development, training and well being!

Are you looking for a hospital environment that fosters growth, teamwork, respect, and a healthy work life balance? If so, look no further! We want to help you reach your potential as a veterinary nurse and grow your technical skills! We have the opportunity for you to assist with orthopedic, internal medicine, reproduction, and basic soft tissues surgeries, dentals and dental radiography, critical care cases, endoscopy, ultrasounds, CTs and more! We are committed to educating our team and providing one on one mentorship in order to help each person feel confident in providing the best patient care and an extra loving touch for each of the furry family members we care for.

We believe team members thrive in a positive, inclusive, and respectful environment, and we are looking for team members who want to contribute to enhancing this positive environment every day. We create a safe space so all are welcome to represent themselves as they truly are. If you feel passionate about being a positive and supportive teammate, we are looking for you!

Benefits:

· Competitive pay

· Performance based raises

· Mentorship and sponsorship opportunity for the Penn Foster CVT program

· Multiple CE Opportunities and CE Allowance

· Employee Referral Bonuses

· Employee Pet Care Discount

· 401k Match

· Health Insurance

· Health Savings Account (HSA)

· Flexible Spending Account (FSA)

· Free Telehealth Services

· Life Insurance

· Dental Insurance

· Vision Insurance

· Short Term Disability

· Long Term Disability

· Free Employee Assistance Program (financial, legal, and mental health services)

· Free Scrubs/uniform set

Responsibilities:

The primary job for a veterinary nurse is to exceed our client’s expectations with exceptional patient care. The nurse is the veterinarian’s primary support. They are routinely entrusted with patient assessments, anesthesia, procedures and treatments.

The nurse must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and maintain high standards of patient care. Nurses need to communicate clearly with the doctors, other hospital personnel and clients to ensure that patients receive the care that they need.

Nurses should enjoy working with diverse people and animals and be friendly and flexible in the face of varying expectations from clients and co-workers.

A nurse’s focus is ever changing according to the priority of the moment. This often requires significant multi-tasking and creative thinking ability. They must remain calm and collected in the face of emergency situations in order to lead others through the tasks that must be accomplished. Nurses must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients.

It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client service are essential.

If you are interested in working with a large support team of 10 doctors and 25 technicians in a fast-paced, positive work culture with a flexible schedule and CE opportunities available, please send us a message and we would love to set up a time to connect!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary technician: 1 year (Preferred)

License/Certification:

• Veterinary Technician Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person