Online Vet Visits in Orland Park, IL

At Midwest Animal Hospital, we strive to make our high-quality care as accessible as possible—even if you can’t make it to the hospital. That’s why we’re proud to introduce online vet visits! Using a smartphone telemedicine app, you can connect to your veterinarian from the comfort of home!

During this time of the coronavirus pandemic, telemedicine is a vital tool that allows you to get the care your pet needs while still practicing social distancing.

Getting Started

Our telemedicine app, Medici, is simple to install and even easier to use:

  1. Download the Medici app from the Apple or Google Play store
  2. Connect with Midwest Animal Hospital
  3. Request a consultation!

Video consultations are available Monday – Friday 8am – 7pm; Saturday 8am-3pm; and Sunday 9am-2pm. When you initiate a consultation on the app, our staff may ask you a few questions so that they can better inform the veterinarian before your consult. When they have gotten enough background information pertinent to your pet’s illness or injury, you will be transferred to speak with a doctor as soon as one becomes available.

When is it Appropriate to Use Telemedicine?

Our goal is to provide you with the most informed advice over telemedicine, which means that it’s critical we have a strong veterinarian-client-patient relationship with you and your cat or dog. Therefore, we will only schedule online vet visits with our current clients whose pets have been into see us for a physical within the last 12 months. Furthermore, due to telemedicine being a digital tool, only some medical issues can be appropriately handled over an online vet visit.

Here is a list of appropriate cases that we can usually solve through telemedicine:

  • Ear infections, skin infections, sneezing, coughing, diarrhea or other minor symptoms
  • Behavioral changes such as scratching themselves more than usual, licking their paws, or seemingly sleepier than normal
  • Limping or minor limb pain
  • Addressing your questions or concerns regarding your pet’s ongoing care
  • Recheck exams after simple procedures or surgeries

If your pet is having an emergency, do not use telemedicine, but call our animal hospital directly at (708) 478-7788!

What Do Online Vet Visits Cost?

Each video consultation will cost $39. You can set up your payment information in the Medici app for a seamless transaction. If we prescribe medication for your cat or dog or request further testing at our hospital, the medicine and testing will incur additional charges. However, the cost of an in-hospital consultation following an online vet visit will be discounted.

Do you have questions or concerns about veterinary telemedicine? Please contact us at (708) 478-7788 and we’ll be happy to help!